Support
Contact us
We typically respond to all emails within one business day. UK business hours are Monday to Friday, 09:00–17:00 GMT.
Support
Technical support
Connection issues, copy engine errors, platform compatibility, account setup, and general questions about the service.
support@tradersvault.app
Billing
Billing and payments
Subscription changes, refund requests, payment failures, invoice queries, and account cancellations.
billing@tradersvault.app
Registered business information
Company name
VAULTING TRADE LTD
Company number
17145413
Jurisdiction
England and Wales
Registered on
Companies House
Response times: We aim to respond to all enquiries within one business day. Billing and refund requests are typically processed within 5 business days. We do not have phone support at this time.